Frequently Asked Questions
The following are the TOP 10 questions commonly asked about Astro Events® products and services.
Do you deliver and set up?
Absolutely! ASTRO EVENTS® Courteous drivers will deliver and set up each ASTRO JUMP® and insure that it is clean and in good working condition well before your party starts and come back to take it down after the party is over. Set up normally takes about 15-30 minutes per piece, and take down is about the same.
What kind of power is required?
ASTRO JUMPS® plug into a standard 110 household outlet. We will supply the cord, and we ask that
nothing else be plugged into the outlet we are utilizing. Placement of the ASTRO JUMP® should be no
more than 100ft from that outlet (some offices 50ft, Please ask when ordering). If you would like to set
up an ASTRO JUMP® at a park or place without an electrical outlet within 100ft, let us know and we
can arrange to use a generator for an additional charge.
What type of surface can the ASTRO JUMP® be placed on?
The safest surface is a level grassy area. However, we can set up on concrete and asphalt. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper ground covers and anchors for your event.
How much room do I need to set up an ASTRO JUMP?®< br /> When you call to reserve your ASTRO JUMP®, we will let you know the dimensions for the particular shape you will be renting. Also, please check our website for "space needed" info on any piece of ASTRO EVENTS® equipment.
Are ASTRO JUMPS® safe?
Yes. Our ASTRO JUMPS® are constructed to be as safe as possible. As with any activity involving small children, an adult should supervise the activity. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the ASTRO JUMP®. Most of our equipment is covered for weather protection (direct sun & light rain) and they have netting to allow for great visibility and air circulation.
Are you Insured?
Yes. All of our ASTRO EVENTS® offices are independently owned and operated. However, it is a requirement that all offices carry liability insurance policy. Please note: All individuals and companies that rent from ASTRO EVENTS® are required to sign a liability waiver prior to set up, contact your local office for a copy if needed. We CANNOT set up an ASTRO JUMP® until the liability waiver is signed.
Is Silly String Allowed in or around your inflatables?
Absolutely NOT! The chemicals in silly string disolve and corrode the pvc fabric. When this happens, it destroys the appearance of our equipment because the silly string actually bonds to the surface, becomes sticky and transitions into charcoal colored glob which we are sure you don't want for your use. There will be a $1,000.00 cleaning and restoration fee for anyone who allows silly string inside or around our units. We are not in business to enforce this, but much rather you be certain no one at your party or event uses silly string during the time our units are on your premises. Our units are cleaned after every use, so we know where and when the silly string is used. We do enforce the $1,000 fee.
Is there a deposit required to reserve ASTRO EVENTS® equipment?
In order to provide the best selection and service, a non-refundable deposit is required. We will need to know the date, time & location of your event as well as the ASTRO EVENTS® equipment or package you prefer. We will collect payment (usually Cash, Credit Card or Money Order) the day of the party. Please see our cancellation policy below.
Can I have my party at a park?
Yes. ASTRO EVENTS® equipment is great for parks. Some cities require that you have reservations in order to have an ASTRO JUMP® at the park. Also, most cities will require that they be named as additionally insured on our policy. There is usually no charge for this, however we do need at least a one-week notice to accomplish this. Also check to see if electricity will be available, if not we can arrange for a generator for an additional charge.
How do I reserve my ASTRO EVENTS® party?
Simple! Just dial 1-800-244-JUMP (5867) and one of our friendly, locally owned "Inflatable Specialists" will reserve your equipment or package and gladly answer any questions you might have. Be sure to check their web page to preview their inventory prior to calling.
What if I have to cancel?
Not a Problem. Cancellations must be done with at least 48 hours notice. Your non-refundable deposit will be applied to any future event within 12 months of your original party date. Weather issues are dealt with as late as day of party so everyone will remain safe and parties will not be cancelled unnecessarily, avoiding disappointing the children. If Cancellation is not made within 48hrs and equipment is delivered, FULL payment is expected and will be collected.
N Charlotte News
Charlotte’s own AstroJump is proud to be a part of the Charlotte Motor Speedway CocaCola 600 this Memorial Day weekend. Come on out with the kids to the Spectacular 10 acre Family Zone sponsored by Banana Boat just outside the …