Frequently Asked Questions
The following are the TOP 10 questions commonly asked about Astro Events® products and services.
Do you deliver and set up?
Absolutely! ASTRO JUMP'S® courteous drivers will deliver and set up each ASTRO JUMP® and insure that it is clean and in good working condition well before your party starts and come back to take it down after the party is over. Set up normally takes about 15-30 minutes per piece, and take down is about the same. This service is included in your rental cost.
What kind of power is required?
ASTRO JUMPS® plug into a standard 110 household outlet. We will supply the cord, and we ask that nothing else be plugged into the outlet we are utilizing. Placement of the ASTRO JUMP® should be no more than 100ft from that outlet. We do not plug multiple cords together for safety and to insure proper inflation. If you would like to setup an ASTRO JUMP® at a park or place without an electrical outlet within 100ft, let us know, and we can arrange to use a generator for an additional charge.
What type of surface can the ASTRO JUMP® be placed on?
The safest surface is a level grassy area. However, we can set up on a flat concrete or asphalt area. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper ground covers and anchors for your event.
Are there special requirements for my yard to set up an ASTRO JUMP®?
When you call to reserve your ASTRO JUMP®, we will let you know the dimensions for the particular piece you will be renting or please check our website for "space needed" info. You should have adequate room around your unit for safety and to protect our units. The area must be grassy, not dirt. Please make sure to look up for trees and power lines as well when choosing a location. If you have a gate we must enter, it must be at least 4 feet wide for us to get the unit through. Please let us know if there are any stairs or steep hills to get to the location. If so, we may not be able to set up in that location. Please mow your lawn at least 2 days before your event to keep the clippings out of your home and our unit. If you have pets, please pick up all “droppings” before we arrive.
Are ASTRO JUMPS® safe?
Yes. Our ASTRO JUMPS® are constructed to be as safe as possible. As with any activity involving small children, an adult must supervise the activity. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the ASTRO JUMP®. Most of our equipment is covered for weather protection (direct sun & light rain), and they have netting to allow for great visibility and air circulation.
Are you Insured?
Yes. All ASTRO JUMP® offices are independently owned and operated. However, it is a requirement that all offices carry a liability insurance policy. Please note: All individuals and companies that rent from ASTRO JUMP® are required to sign a liability waiver prior to set up, contact us for a copy if needed. We CANNOT set up an ASTRO JUMP® until the liability waiver is signed.
Is there a deposit required to reserve ASTRO EVENTS® equipment?
We require a 25% deposit at the time of your reservation. The deposit is non-refundable except in the event of inclement weather. You have until 7:00am the morning of your event to call and cancel for a full refund, or we can look to reschedule for a new date. We will collect final payment (Cash or Money Order, NO PERSONAL CHECKS ACCEPTED) the day of the party or charge your credit card the day before.
Can I have my party at a park?
Yes. ASTRO JUMP® equipment is great for parks. Some cities/counties require that you have reservations in order to have an ASTRO JUMP® at the park. Also, most will require that they be named as additionally insured on our policy. There is no charge for this, however we do need at least a one-week notice to accomplish this. Also check to see if electricity will be available, if not we can arrange for a generator for an additional charge. We have a good relationship with the parks in the various counties in the Richmond area.
How do I reserve my ASTRO EVENTS® party?
Simple! Just dial 804-798-9510, and one of our friendly, locally owned "Party Specialists" will reserve your equipment or package and gladly answer any questions you might have. Please be sure to check our web page to preview our inventory prior to calling.
What if I have to cancel?
We do not accept cancellations unless it is due to weather related issues. You have until 7:00am the morning of your event to call and cancel for a full refund, or we can look to reschedule for a new date. Weather is constantly changing in the Richmond area. Monday may call for rain for the weekend, but by Wednesday it has changed to sunny or vice versa. Watch your local weather throughout the week. ASTRO JUMP® has the right to cancel any reservation due to severe weather which may be a safety concern for the customer, your guests, and/or our units.