Frequently Asked Questions
The following are the TOP 10 questions commonly asked about Astro Events® products and services.
Do you deliver and set up?
Absolutely! Our courteous drivers will deliver and set up each ASTRO JUMP® and insure that it is clean and in good working condition well before your party starts and come back to take it down after the party is over. Set up normally takes about 15-30 minutes per piece, and take down is about the same. This service is included in your rental cost.
What kind of power is required?
ASTRO JUMPS® plug into a standard 110 household outlet. We will supply the cord, and we ask that
nothing else be plugged into the outlet we are utilizing. Placement of the ASTRO JUMP® should be no
more than 100ft from that outlet (some offices 50ft, Please ask when ordering). If you would like to set
up an ASTRO JUMP® at a park or place without an electrical outlet within 100ft, let us know and we
can arrange to use a generator for an additional charge.
What type of surface can the ASTRO JUMP® be placed on?
The safest surface is a level grassy area. However, we can set up on concrete and asphalt. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper ground covers and anchors for your event.
How much room do I need to set up an ASTRO JUMP?®< br /> When you call to reserve your ASTRO JUMP®, we will let you know the dimensions for the particular shape you will be renting. Also, please check our website for "space needed" info on any piece of ASTRO JUMPS® equipment.
Are ASTRO JUMPS® safe?
Yes. Our ASTRO JUMPS® are constructed to be as safe as possible. As with any activity involving small children, an adult should supervise the activity. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the ASTRO JUMP®. Most of our equipment is covered for weather protection (direct sun & light rain) and they have netting to allow for great visibility and air circulation.
Are you Insured?
Yes. All of our ASTRO JUMP® offices are independently owned and operated. However, it is a requirement that all offices carry liability insurance policy. Please note: All individuals and companies that rent from ASTRO JUMP® are required to sign a liability waiver prior to set up, contact your local office for a copy if needed. We CANNOT set up an ASTRO JUMP® until the liability waiver is signed.
Is there a deposit required to reserve ASTRO JUMP® equipment?
A 50% non-refundable deposit is required for park parties and water slide units. Should you need to cancel, your deposit can be applied to a future rental.
How and when do I pay?
Payment is upon delivery and can be made by cash or credit card. Organizations can pay by check.
What happens if it rains?
Some units are covered on the top and we can drape a tarp over them to cover the sides. We can not guarantee that they will stay dry inside. Also, we will not use the tarps if it is windy. The jumps are safe to use even when they are wet.
When can I have my Astro Jump?
We ordinarily schedule deliveries after 10 AM and pick-ups no later than 8 PM. We schedule overnight rentals for delivery after 3PM and pick up the following day at approximately 10AM. We charge the 7 hour rate.
Can I have my party at a park?
Yes. ASTRO JUMP® equipment is great for parks. Some cities require that you have reservations in order to have an ASTRO JUMP® at the park. Also, most cities will require that they be named as additionally insured on our policy. There is usually no charge for this, however we do need at least a one-week notice to accomplish this. Also check to see if electricity will be available, if not we can arrange for a generator for an additional charge.
How do I reserve my ASTRO JUMP® party?
Simple! Just dial 1-800-244-JUMP (5867) and one of our friendly, locally owned "Inflatable Specialists" will reserve your equipment or package and gladly answer any questions you might have. Be sure to check their web page to preview their inventory prior to calling.
What if I have to cancel?
Not a Problem. Check with your local office for their cancellation and rescheduling policy as well as their rain policy.
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