Getting Started & Choosing the Right Inflatable

What ages are your inflatables best suited for?
We offer inflatables designed for a wide range of age groups, from toddlers to teens and adults. Each unit has recommended age and size guidelines, and our team is happy to help you select the best option for your specific group.

Do you work with churches and schools regularly?
Yes. We frequently work with churches, schools, and community organizations throughout Metro Atlanta. Our team understands the unique needs of these events and prioritizes safety, organization, and clear communication from start to finish.

Delivery, Setup & Space Requirements

(How does this actually work at my location?)

Do you deliver and set up?
Absolutely! Our friendly, professional, and trained ASTRO JUMP® team members will deliver and set up each inflatable rental. They will ensure that it is clean and in good working condition before your party starts. We will return to take it down after the party is over. Set up normally takes about 15–30 minutes per inflatable piece and take down is about the same.

Astro Jump of NE Atlanta proudly delivers inflatable and event rentals throughout Northeast Atlanta and surrounding areas. Our primary delivery areas include Gwinnett County, North Fulton, and parts of DeKalb, Forsyth, Hall, and other nearby communities. We frequently deliver to cities such as Buford, Suwanee, Sugar Hill, Lawrenceville, Duluth, Norcross, Flowery Branch, Braselton, Hoschton, and surrounding areas.

If your city is not listed, please contact our office. We often deliver our inflatable party rentals to many other locations. The delivery fee for most parts of Metro Atlanta is minimal. Some cities receive FREE delivery. If you don’t see your area listed on this site, please contact our office to ask about service to your area.

Please note: We do not deliver to apartment complexes or first come first served parks (check with us to see if we service your park).

How much room do I need to set up an ASTRO JUMP® rental?
When you call to reserve your rental, we can let you know the dimensions for the particular inflatable piece you will be renting. Please check our website for “space needed” information on each item by clicking on the specific inflatable.

What type of surface can the ASTRO JUMP® be placed on?

The safest surface is a level grassy area. However, we can set up on turf, concrete, asphalt, or indoors. We will not set up on gravel, mulch, dirt, or sand. Please specify your setup surface when ordering so our team can prepare for a safe installation.

Power & Equipment Requirements

(What do I need to provide?)

What kind of power is required?
ASTRO JUMP® inflatables plug into a standard household outlet. Some units require multiple outlets, and we will confirm this at booking & it will be listed on your contract. We provide extension cords up to 100 feet. Nothing else may be plugged into the outlet being used. Each outlet must be on a separate 20-amp breaker. Surge protectors cannot be used. If sufficient power is not available within 100 feet, a generator must be added in advance.

Safety, Cleanliness & Supervision

(Is this safe, clean, and properly managed?)

Are ASTRO JUMPS® safe?
Yes. ASTRO JUMP® party rentals are commercial-grade inflatables designed with safety as a top priority. Adult supervision is required at all times. Many enclosed units include netting for visibility and airflow, as well as coverage for direct sun and light rain.

Are your inflatables cleaned and sanitized between rentals?
Yes. All Astro Jump® inflatables are cleaned, inspected, and sanitized after each rental. We take pride in providing clean, well-maintained equipment so families can feel confident and comfortable during their event.

Do you provide attendants or supervision during the event?
Mechanical Rides include an operator, as required by insurance regulations. Our inflatables do not include an attendant. Attendant staff can be added for an additional charge. Unless an attendant is specifically added to your rental, adult supervision is required at all times while the inflatable is in use. Clear safety rules are provided to help ensure proper use and a safe experience for all participants.

Weather & Seasonal Use

(What if conditions aren’t perfect?)

What happens if it rains or the weather changes?
Safety is always our top priority. Light rain is usually not a problem for many of our inflatables, but heavy rain, high winds, or other unsafe weather conditions may require postponement. All inflatables must be turned off in the event of thunder/lighting or high winds – No exceptions. If weather becomes a concern prior to your event date, our team is happy to work with you ahead of time to determine the safest option based on the forecast and the type of equipment rented. Once set up, it is considered a full rental regardless of usage. No refunds or credits will be issued. Please be aware of the weather forecasted for your event date in advance.

Can inflatables be used in cooler or cold weather?
Yes. Many inflatables can be safely used in cooler weather as long as conditions are dry and not windy. Cold temperatures alone do not prevent safe operation, and our team is happy to help you choose equipment that works well for fall, winter, or early spring events. Indoor set up is also an option – Many events are held in gyms, event centers, community buildings, and corporate warehouses.

Day-Of Support & Insurance

(What if something goes wrong? Are you covered?)

What if I have a problem during my party?
Problems are rare, but we have a clear procedure to assist quickly. Please first contact your delivery team using the number provided before delivery. If the issue cannot be resolved, immediately email Tonya@AstroJump.com or reach out to the emergency number listed in your delivery confirmation email. Issues must be reported during the event, so we have the opportunity to assist. No refunds or credits will be issued for issues reported after the event. No exceptions.

Are you insured?
Yes. Astro Jump® of Atlanta is independently and locally owned and operated and carries a $1 million liability insurance policy. We can provide a certificate of insurance free of charge upon request. If an additional insured certificate of insurance is required, we are able to accommodate. An administrate fee applies for all additional insured COI requests. A signed electronic contract is required at the time of securing the reservation. We cannot install equipment until all paperwork is completed.

Booking, Deposits & Cancellations

(How do I lock it in? What if plans change?)

Is there a deposit required to reserve ASTRO JUMP® equipment?
Yes. A 25% non-refundable deposit is required to secure your reservation. Event date, time, location, and selected equipment are needed at booking. The remaining balance is due by 12:00 PM on the business day prior to your event. Payments are made electronically. Schools, churches, and businesses may submit checks. Personal checks are not accepted.

What if I have to cancel?
Cancellations must be made no later than 12:00 PM on the business day prior to delivery. Deposits are non-refundable but may be transferred to a new rental date within six months, subject to availability. Deposits expire after six months. Cancellations after the deadline are no longer transferrable. The deposit is forfeited and applied to our incurred delivery and/or labor costs.

How to Book

(Ready to move forward?)

How do I reserve my ASTRO JUMP® party?
The quickest way is to complete the Quote/Book form on our website. An Event Specialist will send an itemized quote with photos and pricing. To reserve, click “Book This Event,” sign the electronic contract, and submit the deposit. Need help deciding or revising your quote? Would you rather talk to one of us instead? That works great too - Call us at 770-529-0053.