The following are the TOP questions commonly asked about Astro Jump® party rental products and services.
Do you deliver and set up?
Absolutely! Our friendly and professional ASTRO JUMP® team members will deliver and set up each inflatable rental. They will ensure that it is clean and in good working condition before your party starts. We will return to take it down after the party is over. Set up normally takes about 15-30 minutes per inflatable piece and take down is about the same. The delivery fee for most parts of Metro Atlanta is minimal. If you don’t see your area listed on this site, Please contact our office to ask about service to your area.
** Please note that we do not deliver to apartment complexes or most parks (Check with us to see if we service your park) **
What kind of power is required?
ASTRO JUMP® inflatables plug into a standard household outlet. Please note that some units do require multiple outlets, You will want to ask how many outlets your rental requires. We will supply the extension cord (Up to 100ft), and we ask that nothing else be plugged into the outlet we are utilizing. Placement of the Inflatable equipment cannot be more than 100ft from the outlet. Unfortunately a surge protector will not work & each outlet must be on a separate 20amp breaker. If you would like to set up an ASTRO JUMP® at a place without sufficient electrical outlets within 100ft, you MUST add a generator in advance.
What type of surface can the ASTRO JUMP® be placed on?
The safest surface is a level grassy area. However, we can set up on turf, concrete, asphalt or indoors. We will not set up on gravel, mulch, dirt or sand! Please specify when ordering which surface we will be setting up on. This helps our team know what is needed for a safe setup. Unfortunately we cannot wait until delivery to decide where the set up will occur.
How much room do I need to set up an ASTRO JUMP?®
When you call to reserve your rental, we can let you know the dimensions for the particular inflatable piece you will be renting. Please check our website for "space needed" info on any piece of ASTRO JUMPS® equipment. Simply click on the specific item for the additional information.
Are ASTRO JUMPS® safe?
Yes. ASTRO JUMP® party rentals are constructed to be as safe as possible. We only carry equipment that is commercial quality and made by a manufacturer who keeps safety as their top priority. As with any activity involving children, an adult should always supervise the activity. This will help to ensure that the few simple rules continue to be followed and that someone is always there to assist when entering and exiting the inflatables. Most of our enclosed equipment is covered for weather protection (direct sun & light rain) and they have netting to allow for great visibility and air circulation.
What if I have a problem during my party?
Problems are not very common here at ASTRO JUMP®, but we have a procedure in place to make sure you enjoy every minute of your rental period. In the event that you experience any difficulties or have any questions while our equipment is at your event, Please first attempt to call your delivery team(They would have called or text prior to delivery). In the event that you are unable to reach them or they are unable to resolve the issue, please immediately email us (Tonya@AstroJump.com). This procedure is in place so we can ensure that everything goes well with your rental. If you experience an issue and don't let us know, We don't have a chance to assist you or fix any problems. No refunds or credits will be issued if you have experienced any difficulty and notify us after the fact. No Exceptions!
Are you Insured?
Asking about insurance is always great question! Please note that not all inflatable companies are insured. Unfortunately it is not mandated or required in Georgia.
Yes. Our ASTRO JUMP® office is independently, locally owned and operated. We most definitely carry a liability insurance policy. Please note: All individuals and companies that rent from ASTRO JUMP® are required to sign a contract prior to set up, contact our office for a copy if needed. We CANNOT set up our equipment until the contract is signed.
Is there a deposit required to reserve ASTRO JUMP® equipment?
Our office does require a 25% non-refundable deposit to secure all reservations. We will need to know the date, time & location of your event as well as the ASTRO JUMP® equipment or package you prefer. The remaining balance is due before 12pm to business day (Mon-Fri) before your event day. All payments are electronically submitted and must be paid with a major credit/debit card online. Schools, Church and Business checks can be mailed if needed. Please note that we DO NOT accept Personal Checks. If you have any questions or concerns, PLEASE CHECK WITH OUR OFFICE ABOUT THESE TERMS as well as our cancellation policy.
What if I have to cancel?
Not a Problem, Just give us a call no later than 12pm the business day (Mon-Fri) before your rental is scheduled to be delivered. Please note that all deposits are Non-Refundable in the event of any cancellation. They are transferrable to a new rental within a 6 month period. In the event that you know your new reschedule date, we can make the change immediately as long as the requested equipment is available. The transferred deposit can be used towards any of our inflatable rentals. All deposits expire and are no longer usable after 6 months from the date of your canceled party. In order to transfer the deposit, we must have notification of your cancellation no later than 12pm the business day prior to your rental. In the event of cancellation after this, your deposit will be used to cover the delivery/labor cost and no longer transferrable. Don't hesitate to call our office if you have any questions or concerns regarding the cancellation policy.
How do I reserve my ASTRO JUMP® party?
Your children's safety is our # 1 priority, and Astro Jump® has always taken extra steps to provide the cleanest equipment for your celebrations to protect your family and our wonderful employees.