I would not use Astro Jump again based on my experience.
Th booking process was much more cumbersome than expected. I had to complete and return contract by email verify the paperwork, and the received additional text messages a few adays before the eventer asking to reconfirm everything. While I understand the need for confirmation, if a customer has already completed and submitted all required documents, there should be better follow up communication, such as a phone call, before assuming there is an issue.
The delivery experience was also disappointing. The driver arrived frustrated because he was having trouble finding the drop off location and was using profanity at the event, which was inappropriate, especially at a kids birthday celebration!!
What was most frustrating was being pressured into paying additional charges at the last minute. By that point, canceling was not a realistic option because it would have ruined the birthday celebration. I felt like I had no choice but to agree to the extra cost, the person on the other end of the phone made it out as his was doing me a favor!! Mind you I'm a paying customer...
Afterwards, I received a call asking why I left a low rating?? I explained my concerns, but instead of addressing them, I was told that the Astro Jump the company had going above and beyond for me? From my perspective, going above and beyond would have meant clear communication, on time delivery, professional behavior on the phone and at the event and avoiding last-minute upcharges.
Overall, the experience fell short of expectations, and I would not recommend or sue this company again.
06-17-2026 - TL