Do you deliver and set up?
ASTRO JUMP® has a fleet of great looking, friendly drivers ready to bring the party directly to you! Our Drivers will arrive to your party location at least an hour before your party starts, if not earlier, to ensure the items you ordered are set up before your guests arrive, so you won’t miss a beat! Our Delivery, Setup, and Pickup are all included in your rental cost.
Do you clean your equipment?
Nobody wants creepy crawlies or even microscopic hitchhikers, that’s why we here at ASTRO JUMP® clean and sanitize all of our items with environmentally-friendly effective cleaning products that are bot anti-biotic and anti-viral.
Our awesome warehouse staff thoroughly vacuum and clean each inflatable after every rental so you can rest easy at night that the equipment your kids (and, let’s be honest YOU) will be using tomorrow is as fresh and clean as the day it was first ever set up!
What kind of power is required?
Each blower that powers the inflatables requires a dedicated circuit for power. This is for safety for your guests and yourself. Having too much plugged into one circuit can cause a blown fuse, making the inflatable deflate, which is a safety concern, as well as traumatizing. We will provide a 100ft extension cord for every inflatable/blower, all we ask is that wherever you want the inflatable(s) to be set up it is within that range.
For Park parties, other places where power is scarce, or there isn’t a dedicated circuit, Fear not- we rent generators!
Please let your rental coordinator know if you need to rent a generator to power the items at your party/event.
What type of surface can the inflatable be placed on?
Our equipment can be setup on Grass, Pavement, Asphalt, Concrete, or event Carpet and Gym Floors! Please specify when ordering, since we can’t use grass stakes on asphalt, it can really slow down your party to have a driver go back and get the appropriate anchors. Setting up on asphalt or pavement requires 75lbs sandbags per tether.
In addition, the unit(s) need to be in an area that is easily accessible by our delivery teams (i.e. double doorway/gate with removable median,
no stairs/hills, etc.)
Equipment cannot be setup on Sand, Dirt, Gravel, Rocks, or Wood Chips.
How much room do I need to set up an inflatable?
Our amazing, friendly, and helpful office staff will provide some information on the size and age group recommended per inflatable.
As an added bonus, our website has a "space needed" section for all of our inflatables, this way you can measure out the area you want the inflatable to be set up in! This way your vision of a perfect party can be realized thanks to some help from ASTRO JUMP®!
Are you Insured?
If you need your organization or venue listed as additionally insured on ASTRO JUMP®’s insurance for the day, please let your rental coordinator know and they will get that for you.
Are your inflatables safe?
Our inflatables are constructed to be as safe as possible. As with any activity involving small children, an adult should supervise the activity. This will help to ensure that the few simple rules continue to be followed (i.e. no candy, gum, food, drinks, or silly string, please see your rental agreement and the front of the inflatable for more) and that someone is always there to assist children entering and exiting the inflatable.
All units have netting or low sides to allow for great visibility and air circulation.
ASTRO JUMP® always uses the proper number of stakes or sandbag weights per tether on every unit.
If you ever feel unsafe due to the weather conditions, have your guests exit the unit(s) until the weather passes, or call the office for advice.
Is there a deposit required to reserve ASTRO JUMP® equipment?
We do require a deposit in order to make a reservation for your party/event. Before we take the deposit our wonderful, courteous and well-mannered office staff will go over every question you have and provide you with a quote for your rental. When you confirm everything is correct, we will send you the info about paying the deposit. We accept all major credit cards, cash, or business checks (sorry, no personal checks accepted).
The remaining balance can be paid any day leading up to the event or on the day of at delivery.
What if I need to cancel or reschedule?
If you need to cancel for any reason (weather, illness, family emergency, scheduling) let your rental coordinator know as soon as possible.
Deposits are refundable or transferrable up to 3PM the day before delivery!
Can I have my party at a park?
Please have the park address and pavilion name/number readily available for delivery information at the time of booking. Please note: all Maryland cities and parks require that they be named as additionally insured on our policy, which we can certainly do for you! Please check to see if electricity will be available at the park/pavilion, and if not, your rental coordinator will happily help you with a generator rental
How do I make a reservation?
Simple! Call us at 443-291-6956 or email us at firstname.lastname@example.org and one of our friendly, Rental Coordinators will help you plan the perfect party or event and gladly answer any questions you might have!
Do you bring the Water for the Slides or Dunk Tanks?
We do not have the means or ability to bring the water for any of our water items. You will need a water source and a hose to stretch to wherever you want the water items set up, and within 100-feet of electricity to power the unit(s).
Please note, If you are renting multiple water items, you will need multiple hoses and water sources OR hose splitters.
Also, our Dunk Tanks need roughly 500 gallons of water to fill, if you have low water pressure, this can take a long time to fill up, please let your rental coordinator know ahead of time so that we can plan for an earlier delivery.
I decided I don’t like where I wanted the inflatable placed, can you move it now?
Once the units are set up we will not be able to move them. Almost all of our items weigh hundreds of pounds once inflated, to deflate it and then move it to another area can cause a slow down with your party or may not be possible with people walking around.
Prior to your party or event, please provide your rental coordinator or the driver with a layout where you want the unit(s) placed. Keep in mind, access to electricity and access to the area. This way the delivery team can get your party/event up and running as quickly and as smoothly as possible!
How long do we have the rental for?
At ASTRO JUMP® we strive to be as accommodating as possible for the length of your party or event. Please let your Rental Coordinator know the time frame of your event or how long you need the item(s) for your party or event and they will happily discuss the available options!
Every delivery day is different and we may deliver to your party/event much earlier then the start of your event, but don’t worry! Early delivery times do not take away from the time frame of your party!
Is gratuity included?
No, tips are not included in the rental cost.
Gratuity/Tipping is certainly not required, but if you feel that you received good service from the delivery team or your rental coordinator, you are more than welcome to tip them!
Your children's safety is our # 1 priority and Astro Jump® has always taken extra steps to provide the cleanest equipment for your celebrations. In addition to our usual warehouse equipment scrubbing, we are now disinfecting upon delivery and again at pick-up to protect your family and our wonderful employees.